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Objective ➡ To increase user adoption and revenue for a mobile commerce app by visiting 55 strategically selected locations, driving app engagement, customer retention, and sales improvements.
Assessment Phase
Assessment Phase
Gathered initial information regarding:
Gathered initial information regarding:
Level of Commitment from team
Level of Effort Required
Operational Staff
Equipment Needs
Training Needs
Operational Support Required
Open Technical Issues
Conduct On-Site Visit
Conduct On-Site Visit
Confirmed:
Confirmed:
Overall experience for the consumer
Equipment Needs
Training Needs
Operational Support Required
Post-Visit Follow Up and Support
Post-Visit Follow Up and Support
Maintained a tracker of actions items
Provided Operational Support as needed
Provided Training as needed
Performed Final Compliance checks
Enhance Data Analytics
Enhance Data Analytics
Maintained a tracker of actions items
Provided Operational Support as needed
Provided Training as needed
Performed Final Compliance checks
As a team lead and retail SME, my role in the project
As a team lead and retail SME, my role in the project
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